DELIVERY & RETURNS


DELIVERY

POSTAGE AND PACKAGING

All orders are wrapped and packed securely to prevent the artwork being damaged in delivery.

Shipping is included in the price of all original art. Shipping charges apply to all other products and will be added at check out based on delivery address.

Items sent within the UK are sent by Royal Mail. With original art sent via Signed For delivery, meaning your order will be insured and protected. Someone will need to sign for your parcel.  During the current Covid-19 situation, we will only be shipping once a week and have been informed by Royal Mail that there may be some delay in delivery.

Original artwork sent to the rest of the world will be sent either by Royal Mail Airsure, International Signed For or another secure delivery service. Simon will contact you with estimated delivery dates and the service being used.

DELIVERY TIMES

During the current Covid-19 situation, we will only be shipping once a week and have been informed by Royal Mail that there may be some delay in delivery.  Simon will contact you with an estimated delivery date.

INTERNATIONAL CUSTOMS CHARGES

If you are outside the UK, you may be charged taxes and duties when your parcel arrives in the country. This is your responsibility to pay.  Customs policies vary widely from country to country; you should contact your local customs office to find out more.

 


RETURNS & REFUNDS

Simon wants you to be happy with your artwork. But if for any reason you aren’t, you can return it within 30 days of delivery, undamaged, for a refund (minus any shipping costs). Artwork must be sent back by tracked delivery in its original packaging or packaged securely and is your responsibility until it arrives.

Unfortunately commissioned pieces cannot be returned.

 

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